Cancel

Abort a payment request

If you want to cancel a pending payment request, you can call the cancel endpoint. The status of the transaction will be change into -90 cancel with the cancelled phase.

🚧

We can cancel the request not always the funds

Be aware that a cancelled transaction in some cases can still be turned into a PAID state.

As we can't stop the moneyflow at some points in the proces, a cancelled transaction can still be turned into the PAID status. This is depending on the routes, processors or schemes that are selected in the process. For example via iDEAL on a APP based payment, when the user is in the bank's secure APP, you can cancel, but the payment will still be completed as the user is out of our reach.

If you receive the exchange with the PAID status we suggest that you check if you still can process the order. If you can't process the order, you can refund the payment to the user later.