Transaction Statuses

Common Statuses

99% of all transactions have the status PENDING when the transaction is initiated. It can change to PAID after a successful payment or to CANCEL if the payment fails. However there are also other statuses used within the PAY. platform.

Pending Statuses

Code	Status	Description
20	INIT	Transaction is started (Paylink) no payment method is selected yet.
20	PENDING	Transaction is created on the payment method, data must be provided by the Payer to proceed (bank selection / card data inserted)
50	PENDING	Data is received, send to the payment method, we wait for there response. Payment can be send into an processing status
90	PENDING	Data is provided to the Payer, we wait for the a synchronical response of the bank or third party. If we receive the Payment, transaction will be send into a processing state
98	PENDING	Provider or Issuer confirmed that the payment is send, but the funds are not received yet (for Pay By Bank only)

Processing statuses

Code	Status	Description
-90	CANCEL	The payment has been cancelled by the user (Or voided using the legacy API's)
-80	EXPIRED	The payment or authorisation has expired.
-64	DENIED	The payment was cancelled by an user or via the API by the transaction:decline endpoint
-63	DENIED	The payment was rejected by the payment processor. In case of Buy now pay later methods this means that the customer did not pass the credit check.
-61	CANCEL	ORDER API ONLY: The payment has been voided after a successful authorization
-60	FAILURE	The payment could not be processed due to an error at the payment method, processor or issuer.
-51	PAID_CHECKAMOUNT	Order is not completed, because the amount paid by the customer does not match the original order amount. If a user sends in a banktransfer that not equals the requested amount
80	PARTIAL PAYMENT	Partial payments are used with gift cards that do not cover the full amount of the order. The order can still change to PAID when a second transaction is performed.
85	VERIFY	The payment is treated as suspicious by the verify module. The status needs to be determined by means of an additional check.
95	AUTHORIZE	The payment has been reserved and can be captured. This status is used for credit card payments and BNPL.
97	PARTLY_CAPTURED	The payment has been partly captured. You can void or capture the remaining autorised part.
100	PAID	The payment was successful.

After processing statuses

If a transaction is changed after the PAID status.

Code	Status	Description
-71	CHARGEBACK	Chargeback of a credit card payment.
-72	REFUNDING	The payment will be refunded (you can still cancel this).
-81	REFUND	The payment has been refunded.
-82	PARTIAL REFUND	The payment has been partially refunded.

Refund processing statuses

Code	Name	Exchange action
301	Created	REFUND:ADD
310	Sent to bank	REFUND:SEND
316	Processed	REFUND:RECEIVED
313	Declined	REFUND:DECLINED
319	Storno / Reversed	REFUND:REVERSED

Payment Initiation Accepted Detail statuses

Code	Name	Exchange action
ACCC	AcceptedSettlementCompleted	This status is only applicable for instant payments. Settlement on the creditor's account has been completed.
ACCP	AcceptedCustomerProfile	Preceding check of technical validation was successful. Customer profile check was also successful.
ACSC	AcceptedSettlementCompleted	Settlement on the debtor's account has been completed.
ACSP	AcceptedSettlementInProcess	All preceding checks such as technical validation and customer profile were successful. The payment initiation was successfully signed. The payment initiation has been accepted for execution, but before settlement on the debtor’s account.
ACTC	AcceptedTechnicalValidation	Authentication and syntactical and semantical validation (Technical validation) are successful.
ACWC	AcceptedWithChange	Instruction is accepted but a change will be made, such as date or remittance not sent.
ACWP	AcceptedWithoutPosting	Payment instruction included in the credit transfer is accepted without being posted to the creditor customer's account.

Direct debits statuses

Transaction statuses

Code	Name	Description	Exchange action
91	Added	The direct debit has been received by PAY. and will be processed shortly	incassoadd
94	Processed	The direct debit has been placed in a batch by PAY. and this has been presented to the bank	incassosend
97	Prematurely rejected	The direct debit was rejected by the PAY. system	incassopending
100	Debited	The amount was successfully debited	incassocollected
103	Removed	The direct debit has been removed
106	Declined	The amount was not debited
127	Rejected by bank	The direct debit was rejected by the bank	incassostorno
526	In batch	The direct debit has been placed in a batch	incassopending

Reversal reasons

If a direct debit is declined and reversed (status code 106) a decline object is available in the DirectDebit:Get endpoint. This object contains a code which reflects the following

Code	Status	Description
109	Administrative reason	There is insufficient balance in the debtor's account
		The transaction does not comply with the statutory requirements
		The IBAN number or the name of the debtor is missing
		There are "other reasons"
121	Does not accept direct debit	Your debtor has refused this specific direct debit
		Your direct debit stated that the details have changed but you did not enter the changed details
274	Account number blocked	The IBAN number from which you want to collect is not suitable for direct debit
277	Selective direct debit block	The IBAN from which you wish to collect the direct debit is blocked for (these) direct debits. The debtor or the debtor's bank may have blocked the account
		The IBAN from which you want to collect is not suitable for direct debit. For example, it is a savings account
112	Account number expired	The IBAN from which you want to collect has been cancelled
		The debtor is deceased
115	Account number unknown	The IBAN from which you wish to collect the direct debit is incorrect
118	Incorrect mandate	There is no correct registration of the mandate or the debtor has withdrawn the mandate
		The debtor has specified a lower maximum amount than the amount of your direct debit
124	Direct debit carried out twice	You have already submitted this direct debit
271	Name/ number do not match	The name of the debtor as submitted does not match the actual name of the account holder.
280	Account number WKA	The IBAN number concerns a WKA account number from which direct debits may not be made
286	Reason not specified	The direct debit could not be processed but no specific reason was received from the debtor's bank
331	Report incorrect direct debit	The debtor does not recognise the direct debit order and has started the Report incorrect direct debit procedure. (up to 13 months after depreciation)