Error codes

PAY‑001

Transaction not found

Wrong <glossary:transactionID> or transaction is archived.

PAY‑004

Service not found

Calling the transaction API with a wrong <glossary:serviceID> or in a wrong format (SL-####-####).

PAY-013

Transaction in chargeback mode

If a transaction is chargebacked, you should not refund to prevent money loss.

PAY-014

Refund too Fast

To prevent refunds by accident, you can't refund the same transaction more than 1 times per 6 seconds.

PAY-015

Refund amount invalid

You send in a wrong refund amount (for instance a negative refund amount) or no amount at all.

PAY‑404

Card not found

The order or checkout-cart is not found.

PAY‑405

Parameter 'paymentProfileId or amount' is invalid: One of them should be set

No amount or payment option set, can't send the transaction to the payment options without this data.

PAY‑406

Transaction can't be cancelled, It's in a PAID, VERIFY or AUTHORISE state.

Canceling by API can only be done with PENDING state.

PAY‑407

Boarding of Payment option (PAYMENT_OPTION_ID) is not completed for this sales location (SL-####-####)

Transactions can only be started if a payment option is fully boarded with the Payment Method, check the status of the payment method on the used the sales location.

PAY‑408

Payment option (PAYMENT_OPTION_ID) is not activated for this Sales Location (SL-####-####) or merchant (M-####-####)

You can only start transactions if the Payment option is activated in the Sales Location.

PAY‑409

Amount is not allowed (AMOUNT)

The provided transaction amount is not within the min and max amount for this saleslocation.

PAY‑410

Maximum amount (AMOUNT) exceeded for payment option (PAYMENT_OPTION_ID)

The maximum transaction amount for the used payment option is exceeded.

PAY‑411

There is no active Authorisation for this transaction

The transaction cannot be captured as there is no active reservation. Please check the state of this transaction.

PAY‑412

This Transaction is already captured)

The transaction has already been captured, no option to perform an new capture.

PAY-2828

Mandatory field is missing, invalid or has an empty value.

Please check the fields you send in and try again.

PAY-2830

Date not in range

The supplied date is not in range. E.g. if you create a paymentlink you can set an expire date. The max expire date that you can supply is now() + 4weeks

PAY-2840

Invalid BIC code

The supplies BIC is not valid. Use a valid BIC code.

PAY-2842

Invalid region

The supplied regionCode is not valid. The regionCode supplied needs be part of the ISO 3166-2 standards

PAY-3839

Invalid VAT

The supplied VAT number is not valid. We validate the VAT number in the VIES system (https://ec.europa.eu/taxation_customs/vies/#/vat-validation). Make sure to supply a valid VAT number

PAY-3000

Failed to add refund: Refunden naar clearing rekening niet geactiveerd.
(refunding to clearing account is not activated).

Refunding to the registered bank account of your company is not activated, if you want to send funds back to the clearing account you can use the clearing options

PAY‑3002

Transaction not successful because of an insufficient balance

Balance should be sufficient to be able to perform payments

PAY‑3003

Refund was not complete

General error, please contact PAY to investigate.

PAY‑3008

Bank account holder name is not provided, log in to the PAY admin and enter the name of the bank account holder.

SEPA refunds cannot be processed without a bank account holder name. You can select a manual refund and enter the name if it's not received via the original payment.