Cancel

Abort a payment request

If you want to cancel a pending payment request, you can call the cancel endpoint. The status of the transaction will be change into -90 cancel with the cancelled phase.

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We can cancel the request, not always the fundstransfer

Be aware that a cancelled transaction in some cases can still be turned into a PAID state.

In some cases, it is not possible to stop the flow of funds at certain stages of the process. As a result, a transaction that has been cancelled may still reach the PAID status. This depends on the routes, processors, or payment schemes involved.

For example, with iDEAL app-based payments: once the user is redirected to and confirms the payment within their bank’s secure app, the transaction can no longer be interrupted. Even if the payment is cancelled on our side, it may still be completed because the user is outside our control at that point.

If you receive a transaction update with the PAID status, we recommend checking whether the order can still be fulfilled. If fulfillment is no longer possible, you can issue a refund to the customer afterward.

Payment device cancellation

For payments on a payment device, cancellation is only possible when the user is using a supported (non-legacy) gateway (Multicore). If the device is operating on a legacy (unsupported) platform, cancellation may not be effective, and the transaction can still be completed via device.