Error codes
Here you will find all error codes with their respective explanation.
Platform errorcodes
These are the errors that are thrown by our platform.
Error code | Error Message | Description |
|---|---|---|
PAY‑001 | Transaction not found | Wrong transactionID or transaction is archived. |
PAY‑004 | Service not found | Calling the transaction API with a wrong serviceID or in a wrong format (SL-####-####). |
PAY-013 | Transaction in chargeback mode | If a transaction is chargebacked, you should not refund to prevent money los. |
PAY-014 | Refund too Fast | To prevent refunds by excident, you can't refund the same transaction partial more then 1 times per 6 seconds. |
PAY-015 | Refund amount invalid | You send in a wrong refund amount (for instance a negative refund amount) or not a amount at all. |
PAY‑404 | Card not found | The order or checkout-cart is not found. |
PAY‑405 | Parameter 'paymentProfileId or amount' is invalid: One of them should be set | No amount or payment option set, can't send the transaction to the payment options without those data |
PAY‑406 | Transaction can't be cancelled, It's in a PAID, VERIFY or AUTHORISE state. | Canceling by API can only be done with PENDING state. |
PAY‑407 | Boarding of Payment option (PAYMENT_OPTION_ID) is not completed for this sales location (SL-####-####) | Transactions can only be started if a payment option is fully boarded with the Payment Method, check the status of the payment method on the used the sales location. |
PAY‑408 | Payment option (PAYMENT_OPTION_ID) is not activated for this Sales Location (SL-####-####) or merchant (M-####-####) | You can only start transactions if the Payment option is activated in the Sales Location. |
PAY‑409 | Amount is not allowed (AMOUNT) | The provided transaction amount is not within the min and max amount for this saleslocation. |
PAY‑410 | Maximum amount (AMOUNT) exceeded for payment option (PAYMENT_OPTION_ID) | The maximum transction amount for the used payment option is exceeded. |
PAY‑411 | There is no active Authorisation for this transaction | The transaction cannot be captured as there is no active reservation. Please check the state of this transaction. |
PAY‑412 | This Transaction is already captured) | The transaction has already been captured, no option to perform an new capture. |
PAY-2828 | Mandatory field is missing, invalid or has an empty value. | Please check the fields you send in and try again. |
PAY-3000 | Failed to add refund: Refunden naar clearing rekening niet geactiveerd. | Refunding to the registered bank account of your company is not activated, if you want to send funds back to the clearing account you can use the clearing options |
PAY‑3002 | Transaction not successful because of an insufficient balance | Balance should be sufficient to be able to perform payments |
PAY‑3003 | Refund was not complete | General error, please contact PAY to investigate. |
PAY‑3008 | Bank account holder name is not provided, log in to the PAY admin and enter the name of the bank account holder. | SEPA refunds cannot be processed without a bank account holder name. You can select a manual refund and enter the name if it's not received via the origional payment. |
Card Payments error codes
In general the code 00 is being used for successful transactions.
There are different error codes. 05 is the most common error code. For a complete overview, please view the table below.
Code | Description | |
|---|---|---|
01 | Declined - Call issuer | |
04 | Declined - Pick up card | |
05 | Declined - Do not honor | |
10 | Declined - Partial approval | |
12 | Declined - Invalid transaction | |
13 | Declined - Card amount invalid | |
14 | Declined - Card number is invalid | We received a message from the issuer that the card could not be checked or is not valid. Try again later or ask the user if the card is cancelled if this happens on a refund. |
15 | Declined - No such issuer | |
19 | Declined - Re-enter | |
51 | Declined - Insufficient funds | |
54 | Declined - Card expired | |
57 | Declined - Service not allowed | |
61 | Declined - Customer exceeds withdrawal limit | |
62 | Declined - Restricted SIC code | |
63 | Declined - Restricted | |
65 | Declined - Customer exceeds activity limit | |
78 | Declined - No accounts | |
97 | Declined - CVV mismatch | |
Direct Debit Error codes
A direct debit can be declined after it's send to the bank. This is not an synchronical process, so the status can change in the 5 days after sending a payment in. A status change will perform a exchange call to the application
Consumer Bank | PAY. | Description |
|---|---|---|
MS03 | 109 | Administrative reason: maximum amount per direct debit order exceeded. |
RR01 | 109 | Administrative reason: no debtor's IBAN. |
RR02 | 109 | Administrative reason: no debtor's IBAN. |
RR03 | 109 | Administrative reason: no creditor's name |
RR04 | 109 | Administrative reason: the transaction does not comply with the statutory requirements. |
SL01 | 109 | Administrative reason: the direct debit is greater than the maximum amount or the maximum number of direct debits specified by the debtor. |
RC01 | 109 | Administrative reason |
AM04 | 109 | Administrative reason: the maximum amount per direct debit order exceeded. |
AC04 | 112 | Rekeningnummer vervallen |
MD07 | 112 | The debtor is deceased. |
AC01 | 115 | The IBAN from which you wish to collect the direct debit is incorrect. |
MD01 | 118 | There is no correct registration of the mandate or the debtor has withdrawn the mandate. |
MD02 | 118 | Your direct debit order stated that the details have changed but you did not enter the changed details. |
MD06 | 121 | Your debtor does not agree with the debit. |
MS02 | 121 | Your debtor does not agree with the debit. |
AM05 | 124 | You have already submitted this direct debit batch. |
AG01 | 274 | The IBAN from which you wish to collect the direct debit has been closed. |
AC06 | 277 | The IBAN from which you wish to collect the direct debit is blocked for (these) direct debits. The debtor or the debtor's bank may have blocked the account. |
AC13 | 277 | You cannot use Business Euro Direct Debit to collect direct debits from private accounts. |
Other | 286 | No reason specified. |
10 System errors (config/transaction/internal calls)
1000 | cannotFindTransaction | Pay_Exception_CannotFetchOrderData |
1001 | cannotFindTransaction | Pay_Exception_InvalidOrderData |
1004 | cannotDetermineNextURL | Pay_Exception_CannotDetermineNextURL |
14 API errors (rights)
1401 | noRights | Pay_Exception_API_NoRights |
1402 | noRights | Pay_Exception_API_NoRightsPaymentCseData |
1403 | noRights | Pay_Exception_API_NoRightsPaymentCardData |
1404 | noRights | Pay_Exception_API_NoRightsPaymentTokenId |
20 request parameters
2000 | requestDenied | Pay_Exception_Request_NotTrustedSource |
2001 | actionNotAuthorized | Pay_Exception_Request_ActionNotAuthorized ** |
2002 | cannotFindTransaction | Pay_Exception_Request_InvalidOrderId |
2003 | cannotFindTransaction | Pay_Exception_Request_InvalidEntranceCode |
2005 | invalidRequest | Pay_Exception_Request_InvalidLanguageCode |
2006 | invalidRequest | Pay_Exception_Request_InvalidThreeDsTransactionId |
2007 | invalidRequest | Pay_Exception_Request_InvalidPaymentProfile |
2008 | invalidRequest | Pay_Exception_Request_Invalid |
2009 | invalidRequest | Pay_Exception_Request_InvalidServiceId |
2010 | invalidRequest | Pay_Exception_Request_InvalidToken |
2011 | invalidRequest | Pay_Exception_Request_InvalidAmount |
2012 | invalidRequest | Pay_Exception_Request_InvalidPaymentMethod |
2013 | invalidRequest | Pay_Exception_Request_ServiceNotReady |
21 Transaction status
2102 | paymentAlreadyCompleted | Pay_Exception_PaymentStatus_AlreadyCompleted |
2103 | paymentCancelled | Pay_Exception_PaymentStatus_Cancelled |
2104 | paymentFailed | Pay_Exception_PaymentStatus_Failed |
2105 | awaitingVerify | Pay_Exception_PaymentStatus_AwaitingVerify |
2106 | paymentExpired | Pay_Exception_PaymentStatus_Expired |
22 risk checks
2201 | paymentDeclined | Pay_Exception_Risk_Blacklisted |
2202 | cardNotAccepted | Pay_Exception_Transaction_BusinessCardNotAccepted |
2203 | cardNotAccepted | Pay_Exception_Transaction_ConsumerCardNotAccepted |
2204 | paymentDeclined | Pay_Exception_Risk_OnlyFull3DSecureAccepted |
2205 | paymentDeclined | Pay_Exception_Risk_Only3DSecureAccepted |
2206 | awaitingVerify | Pay_Exception_Risk_CheckDeny |
2207 | paymentDeclined | Pay_Exception_Risk_CheckDecline |
24 authentication
2400 | authenticationFailed | Pay_Exception_Authentication_InvalidResponse |
2401 | authenticationFailed | Pay_Exception_Authentication_Request_AuthenticateFailed |
2402 | authenticationFailed | Pay_Exception_Authentication_Request_EnrollmentFailed |
2403 | authenticationFailed | Pay_Exception_Authentication_Request_StartFailed |
2404 | authenticationFailed | Pay_Exception_Authentication_Request_StatusFailed |
2405 | authenticationFailed | Pay_Exception_Authentication_Request_BinFailed |
240 Requests to Authentication provider
2400 | authenticationFailed | Pay_Exception_Authentication_InvalidResponse |
2401 | authenticationFailed | Pay_Exception_Authentication_Request_AuthenticateFailed |
2402 | authenticationFailed | Pay_Exception_Authentication_Request_EnrollmentFailed |
2403 | authenticationFailed | Pay_Exception_Authentication_Request_StartFailed |
2404 | authenticationFailed | Pay_Exception_Authentication_Request_StatusFailed |
2405 | authenticationFailed | Pay_Exception_Authentication_Request_BinFailed |
2410 | authenticationFailed | Pay_Exception_Authentication_NotAuthenticated |
2411 | cardNotEnrolled | Pay_Exception_Authentication_Not3ds2Enrolled |
2412 | cardNotEnrolled | Pay_Exception_Authentication_Not3ds2EnrolledRetryableAnotherAcquirer |
2413 | authenticationFailed | Pay_Exception_Authentication_FrictionlessFailed |
242 Authentication result/status
2422 | threeDSSessionPending | Pay_Exception_Authentication_Status_Pending |
2423 | threeDSSessionExpired | Pay_Exception_Authentication_Status_Expired |
2424 | threeDSSessionCancelled | Pay_Exception_Authentication_Status_Cancelled |
2425 | authenticationFailed | Pay_Exception_Authentication_Status_Failed |
28 field validation
28 | implausibleCardData | Pay_Exception_Validation_Field |
2800 | implausibleCardDataimplausibleCardData | Pay_Exception_Validation_Field_InvalidCardHolderData |
2801 | cvcInvalid | Pay_Exception_Validation_Field_CVCNonMatch |
2802 | expiredCard | Pay_Exception_Validation_Field_CardExpired |
2803 | invalidExpireDate | Pay_Exception_Validation_Field_InvalidExpireDate ** |
2804 | invalidCardNumber | Pay_Exception_Validation_Field_InvalidCardNumber |
2805 | invalidCardHolderName | Pay_Exception_Validation_Field_InvalidCardHolderName |
2806 | invalidCardCVC | Pay_Exception_Validation_Field_InvalidCardCVC |
2851 | invalidCurrencyCode | Pay_Exception_Validation_Field_InvalidCurrencyCode |
2852 | invalidExpireDate | Pay_Exception_Validation_Field_InvalidTransactionExpireDate |
2853 | invalidCustomerTrust | Pay_Exception_Validation_Field_InvalidCustomerTrust |
2854 | invalidDob | Pay_Exception_Validation_Field_InvalidDob |
2855 | invalidLanguage | Pay_Exception_Validation_Field_InvalidLanguage |
2856 | invalidInitials | Pay_Exception_Validation_Field_InvalidInitials |
2857 | invalidLastName | Pay_Exception_Validation_Field_InvalidLastName |
2858 | invalidGender | Pay_Exception_Validation_Field_InvalidGender |
2859 | invalidStreetNumber | Pay_Exception_Validation_Field_InvalidStreetNumber |
2860 | invalidZipCode | Pay_Exception_Validation_Field_InvalidZipCode |
2861 | invalidCity | Pay_Exception_Validation_Field_InvalidCity |
2862 | invalidCocNumber | Pay_Exception_Validation_Field_InvalidCocNumber |
2863 | invalidVatNumber | Pay_Exception_Validation_Field_InvalidVatNumber |
2864 | invalidDeliveryDate | Pay_Exception_Validation_Field_InvalidDeliveryDate |
2865 | invalidInvoiceDate | Pay_Exception_Validation_Field_InvalidInvoiceDate |
2866 | invalidProductId | Pay_Exception_Validation_Field_InvalidProductId |
2867 | invalidProductPrice | Pay_Exception_Validation_Field_InvalidProductPrice |
2868 | invalidProductQuantity | Pay_Exception_Validation_Field_InvalidProductQuantityalidation_Field_InvalidCardHolderData |
2801 | cvcInvalid | Pay_Exception_Validation_Field_CVCNonMatch |
2802 | expiredCard | Pay_Exception_Validation_Field_CardExpired |
2803 | invalidExpireDate | Pay_Exception_Validation_Field_InvalidExpireDate ** |
2804 | invalidCardNumber | Pay_Exception_Validation_Field_InvalidCardNumber |
2805 | invalidCardHolderName | Pay_Exception_Validation_Field_InvalidCardHolderName |
2806 | invalidCardCVC | Pay_Exception_Validation_Field_InvalidCardCVC |
2851 | invalidCurrencyCode | Pay_Exception_Validation_Field_InvalidCurrencyCode |
2852 | invalidExpireDate | Pay_Exception_Validation_Field_InvalidTransactionExpireDate |
2853 | invalidCustomerTrust | Pay_Exception_Validation_Field_InvalidCustomerTrust |
2854 | invalidDob | Pay_Exception_Validation_Field_InvalidDob |
2855 | invalidLanguage | Pay_Exception_Validation_Field_InvalidLanguage |
2856 | invalidInitials | Pay_Exception_Validation_Field_InvalidInitials |
2857 | invalidLastName | Pay_Exception_Validation_Field_InvalidLastName |
2858 | invalidGender | Pay_Exception_Validation_Field_InvalidGender |
2859 | invalidStreetNumber | Pay_Exception_Validation_Field_InvalidStreetNumber |
2860 | invalidZipCode | Pay_Exception_Validation_Field_InvalidZipCode |
2861 | invalidCity | Pay_Exception_Validation_Field_InvalidCity |
2862 | invalidCocNumber | Pay_Exception_Validation_Field_InvalidCocNumber |
2863 | invalidVatNumber | Pay_Exception_Validation_Field_InvalidVatNumber |
2864 | invalidDeliveryDate | Pay_Exception_Validation_Field_InvalidDeliveryDate |
2865 | invalidInvoiceDate | Pay_Exception_Validation_Field_InvalidInvoiceDate |
2866 | invalidProductId | Pay_Exception_Validation_Field_InvalidProductId |
2867 | invalidProductPrice | Pay_Exception_Validation_Field_InvalidProductPrice |
2868 | invalidProductQuantity | Pay_Exception_Validation_Field_InvalidProductQuantity |
29 3DS data validation
29 | authenticationFailed | Pay_Exception_Validation_Tds |
2901 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserJavaEnabled |
2902 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserJavascriptEnabled |
2903 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserLanguage |
2904 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserColorDepth |
2905 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserScreenHeight |
2906 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserScreenWidth |
2907 | authenticationFailed | Pay_Exception_Validation_Tds_BrowserTZ |
3 Processing
30 acquirer
3000 | errGeneral | Pay_Exception_Authorization |
3001 | refundNotPossible | Pay_Exception_Authorization_RefundNotPossible |
3002 | refundNotSuccess | Pay_Exception_Acquirer_Request_RefundFailed |
3003 | refundNotComplete | ** |
3006 | refundAmountTooHigh | ** |
3007 | refundAmountInvalid | Pay_Exception_Authorization_RefundInvalidAmount ** |
3021 | reversalNotPossible | Pay_Exception_Authorization_ReversalNotPossible |
3022 | reversalFailed | Pay_Exception_Acquirer_Request_ReversalFailed |
3042 | authorizeFailed | Pay_Exception_Acquirer_Request_AuthorizeFailed |
3061 | captureNotPossible | Pay_Exception_Authorization_CaptureNotPossible ** |
3062 | captureFailed | Pay_Exception_Acquirer_Request_CaptureFailed ** |
3063 | captureNotPossible | Pay_Exception_Authorization_CapturePartialNotPossible ** |
3066 | captureAmountTooHigh | Pay_Exception_Authorization_CaptureAmountTooHigh ** |
3080 | cardNotAccepted | Pay_Exception_Authorization_VelocityCheckDecline24H |
3081 | cardNotAccepted | Pay_Exception_Authorization_VelocityCheckDeclineMac03 |
3082 | cardNotAccepted | Pay_Exception_Authorization_VelocityCheckDeclineLimitExceeded |
3091 | cardNotEnrolled | Pay_Exception_Acquirer_Request_EnrollmentFailed |
3092 | statusCannotBeDetermined | Pay_Exception_Acquirer_Request_StatusFailed ** |
3093 | statusNotPossible | Pay_Exception_Authorization_StatusNotPossible |
3099 | requestFailed | Pay_Exception_Authorization_Request_InvalidTransactionData |
32 Authorization
3200 | cardNotAccepted | Pay_Exception_Authorization_CardNotAccepted |
3201 | referToCardIssuer | Pay_Exception_Authorization_Declined |
3202 | referToCardIssuer | Pay_Exception_Authorization_DeclinedNon3ds |
3203 | referToCardIssuer | Pay_Exception_Authorization_DeclinedFraud |
3204 | referToCardIssuer | Pay_Exception_Authorization_Failed |
3205 | referToCardIssuer | Pay_Exception_Authorization_DoNotHonour |
3206 | invalidCardNumber | Pay_Exception_Authorization_InvalidCardNumber |
3207 | expiredCard | Pay_Exception_Authorization_ExpiredCard |
3208 | cvcInvalid | Pay_Exception_Authorization_CVCNonMatch |
3210 | notSufficientFunds | Pay_Exception_Authorization_NotSufficientFunds |
3211 | referToCardIssuer | Pay_Exception_Authorization_LackofSCA |
3212 | referToCardIssuer | Pay_Exception_Authorization_CVCNotProcessed |
3297 | systemErrorPleaseRetry | Pay_Exception_Authorization_TimeOut |
3298 | systemErrorPleaseRetry | Pay_Exception_Authorization_InvalidConfiguration |
3299 | systemErrorPleaseRetry | Pay_Exception_Authorization_SystemError |
33 Wallet
3301 | walletCannotProcessPayment | Pay_Exception_Wallet_TokenEmpty |
3302 | walletCannotProcessPayment | Pay_Exception_Wallet_TokenCannotDecode |
3303 | walletCannotProcessPayment | Pay_Exception_Wallet_UnsealFailed |
3304 | walletCannotProcessPayment | Pay_Exception_Wallet_NotSupported |
3305 | walletCannotProcessPayment | Pay_Exception_Wallet_TokenNotSupported |
3308 | walletCannotProcessPayment | Pay_Exception_Wallet_InvalidMerchant |
3309 | walletCannotProcessPayment | Pay_Exception_Wallet_TokenExpired |
36 Card tokens (vault)
3601 | invalidCardTokenId | Pay_Exception_Token_InvalidId |
3602 | invalidCardTokenHash | Pay_Exception_Token_InvalidHash |
3603 | cardNotFound | Pay_Exception_Token_CardNotFound |
3621 | tokenizationNotAvailable | Pay_Exception_Tokenization_NotAvailable |
3622 | tokenizationFailed | Pay_Exception_Tokenization_Failed |
37 CSE
3701 | requestFailed | Pay_Exception_Request_PayloadInvalid |
3702 | requestFailed | Pay_Exception_Request_PayloadMissingData |
3703 | requestFailed | Pay_Exception_Request_PayloadMissingIdentifier |
3720 | requestFailed | Pay_Exception_CannotGenerateKeys |
3721 | requestFailed | Pay_Exception_CannotLoadKeys |
3722 | requestFailed | Pay_Exception_CannotDecryptKeys |
40 System Configuration
4001 | serviceUnavailable | Pay_Exception_Acquirer_CannotBeInstantiated |
4002 | serviceUnavailable | Pay_Exception_Acquirer_BrandNotAvailable |
4003 | serviceUnavailable | Pay_Exception_Acquirer_ConfigurationMissing |
4004 | serviceUnavailable | Pay_Exception_Acquirer_ConfigurationErroneous |
4005 | serviceUnavailable | Pay_Exception_Acquirer_StrategyMaxLoop |
50 Terminal Transactions
PAY-5001 | Terminal not Connnected | Pay_Exception_Terminal_Disconnected |
PAY-5002 | Terminal busy | Pay_Exception_Terminal_In_Use |
Updated 3 months ago