---
updatedAt: 2025-10-01T11:45:48.000Z
agentTools:
  projectIndex: https://developer.pay.nl/llms.txt
---

# Refunds

When payments are refunded we send additional exchange calls to the configured exchange location.

| Action            | Moment                                                                                                                                                                                                                                            |
| :---------------- | :------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| `refund:add`      | This notification is sent when a refund request is created (through an API call or through a refund in the my.pay.nl environment)                                                                                                                 |
| `refund:received` | This notification is sent when the payment is actually refunded. For buy now pay later, giftcards and creditcards the refund is directly processed. IBAN refunds will be collected in a batch and will be processed in the morning around 10.00AM |
| `refund:send`     | Only applicatie for non-instant refunds (like IBAN refunds). This notification will be send when the batch has been processed.                                                                                                                    |
| `refund:storno`   | If a refund cannot be processed. E.g. when it is an IBAN refund but the IBAN is blocked or not available anymore                                                                                                                                  |

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An refund exchange call has the following layout (depending on the exchange method configured).

```json
{
    "action": "refund:received",
    "website_id": "37",
    "website_location_id": "4",
    "program_id": "9064",
    "payment_profile_id": "706",
    "payment_method_id": "4",
    "payment_session_id": "3217527583",
    "promotor_id": "0",
    "tool": "",
    "info": "",
    "object": "",
    "domain_id": "0",
    "ip_address": "127.0.0.1",
    "pincode": "174593286",
    "amount": "0.01",
    "extra1": "",
    "extra2": "",
    "extra3": "",
    "transfer_data": "",
    "secret": "0",
    "enduser_id": "0",
    "product_id": "2177083",
    "order_id": "50017100087X3565",
    "transactionId": "EX-5559-3338-1142"
}
```

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